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Behind Schedule?

Andrew Jan 14, 2013 04:52PM EST

I placed an order on 12/28/2012 and according to the order it says turn around time is 7 days and my order still shows pre-press on 1/3/13. Just curious as to when things will be back on schedule?

2 Community Answers

Best Answer
Superior POD Customer Service Team Jan 14, 2013 07:40PM EST

Hi Andrew,

We count business days for order processing. We are open M-F from 9:00am till 5:00pm est. Additionally we were closed between Christmas and New Years. When you checked out on the website there was a big screen with red letters stating that due to current work loads orders were running about 10-14 days for production. Your order is currently 9 business days old. We expect it to ship to you before the end of the week, well within the 10-14 days we let you know about when you checked out. Please feel free to contact us with any further questions and thank you!

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Superior POD Customer Service Team Best Answer Jan 14, 2013 07:40PM EST Superior POD SPOD Help Agent

Hi Andrew,

We count business days for order processing. We are open M-F from 9:00am till 5:00pm est. Additionally we were closed between Christmas and New Years. When you checked out on the website there was a big screen with red letters stating that due to current work loads orders were running about 10-14 days for production. Your order is currently 9 business days old. We expect it to ship to you before the end of the week, well within the 10-14 days we let you know about when you checked out. Please feel free to contact us with any further questions and thank you!

Up 21 rated Down
Superior POD Customer Service Team Jan 14, 2013 09:51PM EST Superior POD SPOD Help Agent

Hi Andrew,

Answer was not meant to be disrespectful toward you. I just banged the answer out in a hurry as we are very busy. My apologies for coming off that way.

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